FAQ

WHAT IS YOUR RETURN POLICY?

We ensure that our customers get the best service and we promise 100% satisfaction guarantee. If the size doesn't fit or you don't like our quality let us know and we will work it out for you. 

Please Contact us before shipping the package to us.

Please note that you will receive a full refund only when the tracking information on the items you are sending back are active and showing that they are on the way to us (even if they have not reached their destination yet).

Please refer to our Return Policy for more details. 



HOW CAN I EXCHANGE MY ITEM?

Please contact us through Sales@BicycleBooth.com to arrange what you want to exchange your item for and for further assistance.



WHICH COUNTRIES DO YOU SHIP TO?

We are constantly shipping out products every single day. We Ship Worldwide, serving the Cycling Community all over the World. 

WHERE IS MY ORDER COMING FROM?
We here at Bicycle Booth strive to bring our loyal customers only the best sourced products with the best and most competitive pricing. We prefer to cut out the middleman and ship straight from the manufactures unfortunately due to logistics of where the customer lives in comparison to our manufactures this can cause a bit of a delay in our customers getting their goods. 

Rest assured though that once your order is placed, you will get a tracking number that will let you track your item from the time the order is placed right up to when your package arrives at your doorstep.

Although our fulfillment house is located in USA, to ensure lowest pricing possible, some of our specialty items are located in other countries such as Canada, Australia, Germany, United Kingdom and China.

HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time by entering your tracking number at:

https://www.17track.net/en


HOW LONG DOES DELIVERY TAKE?

Once your order has been received, it will take 12 hours to process. Once processed, delivery takes up to 7 to 10 Business days, depending on the popularity of the product being ordered.

If your order hasn’t arrived in the estimated delivery time, please contact our support team at Sales@BicycleBooth.com.

If your order hasn't arrived within 45 days of the date of original purchase, contact our support team for a full refund of your purchase.

Shipping times are indicated below based on Country:

USA, CANADA, UK: 7-10 Business Days
Europe: 10-14 Business days
Worldwide: 15-25 business days

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).


DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Bicycle Booth keeps busy all year round shipping products worldwide. We have many happy customers in every corner of the world!



I'VE PLACED AN ORDER WITH MULTIPLE ITEMS, SOME ITEMS ARE MISSING?

We don't have all our products in one place, so when you order multiple items at a time, some of the items can be sent separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)



I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?

If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.



HOW SECURE IS MY PERSONAL INFORMATION?

Bicycle Booth adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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