EXCHANGES AND RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
For Order Cancellation Please Contact Sales@BicycleBooth.com
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.
1) If we deliver the:
we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you've suffered.
2) If we deliver the right product but you're not satisfied with the item ( Doesn't fit). We're offer you 2 options:
Please do not send your purchase back to the manufacturer.
Note: You cannot exchange the items which are on sale or free.
Please contact Sales@BicycleBooth.com to Issue an Exchange.
If you did not receive the product within the guaranteed time (45 days not including 3-7 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment .
Reasons for a refund may be considered invalid are (judge on a case by case basis):
* You can submit refund requests within 30 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request or emailing us at Sales@BicycleBooth.com.
If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment.
REFUNDS FOR PERSONALIZED ORDERS
Any Order that has any type of personalization or customization on the jersey that was done for Free, will have a 10$ fee deducted from the refund.
The shipment shall be shipped to the following address below, we advise you contact us before shipping us anything to avoid complications.:
PO BOX 99900 LH 141 833
RPO McCowan Square
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.
If it is our mistake and we require you to ship back the items, we will pay for the cost of shipping by generating a shipping label for you.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more Shipping questions, please refer to Shipping FAQ