EXCHANGES AND RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
For Order Cancellation Please Contact Sales@BicycleBooth.com
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.
1) If we deliver the:
- Wrong size
- Wrong colour
- The website image doesn't match the jersey design you were delivered
- Package was delivered damaged
we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you've suffered.
2) If we deliver the right product but you're not satisfied with the item ( Doesn't fit) you are eligible for a free exchange up to a maximum of 10$. You will receive a refund from you order. A receipt of how much you paid to return the items is required.
All Undergarments are Final Sale - No Refunds or Exchanges. If you order undergarments and they do not fit, please emails us and we will offer you a resolution.
Please do not send your purchase back to the manufacturer.
Note: You cannot exchange the items which are on sale or free.
Please contact Sales@BicycleBooth.com to Issue an Exchange.
If you did not receive the product within the guaranteed time (45 days not including 3-7 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment .
Reasons for a refund may be considered invalid are (judge on a case by case basis):
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bicycle Booth (i.e. not cleared by customs, delayed by a natural disaster).
- You order wrong size or colour.
- The items you ordered are on sale or free.
- Other exceptional circumstances outside the control of Bicycle Booth.
* You can submit refund requests within 60 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request or emailing us at Sales@BicycleBooth.com.
If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment.
REFUNDS FOR PERSONALIZED ORDERS
Due to the nature of personalized and customer orders, any order that has any type of personalization or customization on the jersey are final sale. No refunds or exchanges.
The shipment shall be shipped to the following address below, we advise you contact us before shipping us anything to avoid complications.:
PO BOX 99900 LH 141 833
RPO McCowan Square
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.
If it is our mistake and we may or may not require you to ship back the items, in the case where we will ask you to ship it back, we will reimburse you for the cost of shipping it back to us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more Shipping questions, please refer to Shipping FAQ