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Exchange & Refunds

EXCHANGES AND RETURNS POLICY

ORDER CANCELLATION

Due to the custom nature of our business with all the customizations we offer, all apparel orders can be canceled within the first 48 hours when an order is placed.

If your order has been paid and you need to make a change or cancel an order, you must contact us within 48 hours.

Once the production, packaging and shipping process has started, it can no longer be cancelled.

For order cancellation please contact sales@bicyclebooth.com.

EXCHANGES

If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.

1) If we deliver the:

  • Wrong size
  • Wrong colour
  • The website image doesn't match the jersey design you were delivered
  • Package was delivered damaged

Please contact us and we will come up with a resolution in your favour. 

2) If we deliver the right product but you're not satisfied with the item:

 

To make your exchange, please contact us at sales@bicyclebooth.com and submit your request within 30 days of purchase to be eligible for an exchange.

All Undergarments are Final Sale - No Refunds or Exchanges. If you order undergarments and they do not fit, please emails us and we will offer you a resolution. 

Please do not send your purchase back to the manufacturer. Any charges made as a result of returning a package back to sender will be deducted from the customer. 

For the return address for all returns and exchanges, please contact sales@bicyclebooth.com if it is not enclosed in your package. 

REFUNDS

If you did not receive the product within the guaranteed time (60 days not including 3-7 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment .

Reasons for a refund may be considered invalid are (judge on a case by case basis):

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Bicycle Booth (i.e. not cleared by customs, delayed by a natural disaster).
  • You order wrong size or colour.
  • The items you ordered are on sale or free.
  • Other exceptional circumstances outside the control of¬†Bicycle Booth.

* You can submit refund requests within 30 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact us page explaining the reason for the request or emailing us at Sales@BicycleBooth.com.

If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment.

However, if the item eventually arrives after 60 days after being refunded, you will be required to either pay for the goods or send them back to us. 

REFUNDS FOR PERSONALIZED ORDERS

Due to the nature of personalized and customer orders, any order that has any type of personalization on the jersey are final sale. No refunds or exchanges. 

Return Address

The shipment shall be shipped to the following address below, we advise you contact us before shipping us anything to avoid complications and misunderstanding:

Bicycle Booth
PO BOX 99900 LH 141 833
RPO McCowan Square 
Scarborough, ON.
M1H 0A7

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.

If it is our mistake and we may or may not require you to ship back the items, in the case where we will ask you to ship it back, we will reimburse you for the cost of shipping it back to us.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more Shipping questions, please refer to FAQ