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Exchange & Refunds

EXCHANGES AND RETURNS POLICY

ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the production, packaging and shipping process has started, it can no longer be cancelled.

For order cancellation please contact sales@bicyclebooth.com.

EXCHANGES

If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.

1) If we deliver the:

  • Wrong size
  • Wrong colour
  • The website image doesn't match the jersey design you were delivered
  • Package was delivered damaged

Please contact us and we will come up with a resolution in your favour. 

2) If we deliver the right product but you're naot satisfied with the item:

With the current global health conditions and the outbreak of COVID-19 we will be immediately implementing our new exchange policy to keep you safe and indoors to avoid putting your health at risk with unnecessary interaction in public spaces.

While the Coronavirus (COVID-19) cannot transfer via packages as explained by the World Health Organization, we thought it would be necessary to take an additional step to keep our customers safe at Bicycle Booth.

From today, until further notice, any exchange requests will be honoured with 80% Off + Free Shipping.

A loss to our pockets here at Bicycle Booth, but a huge victory in keeping our customers safe at all cost.

To make your exchange, please contact us at sales@bicyclebooth.com and submit you request within 60 days of purchase to be eligible for an exchange / replacement at 80% off + Free Shipping

We hope the faith we are showing to our valued Bicycle Booth customers will allow us to continue this program until we find a solution to this virus.

To be eligible for the replacement, the item requested for exchange must be the same gender and jersey design. If exchange request is for 3 or more apparel items, items will be required to be shipped back where return shipping for exchange will be covered by BicycleBooth up to a maximum of 10$ USD. 

All Undergarments are Final Sale - No Refunds or Exchanges. If you order undergarments and they do not fit, please emails us and we will offer you a resolution. 

Please do not send your purchase back to the manufacturer. Any charges made as a result of returning a package back to sender will bededucted from the customer. 

For the return address for all returns and exchanges, please contact sales@bicyclebooth.com if it is not enclosed in your package. 

REFUNDS

If you did not receive the product within the guaranteed time (60 days not including 3-7 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment .

Reasons for a refund may be considered invalid are (judge on a case by case basis):

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Bicycle Booth (i.e. not cleared by customs, delayed by a natural disaster).
  • You order wrong size or colour.
  • The items you ordered are on sale or free.
  • Other exceptional circumstances outside the control of Bicycle Booth.

* You can submit refund requests within 60 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request or emailing us at Sales@BicycleBooth.com.

If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment.

REFUNDS FOR PERSONALIZED ORDERS

Due to the nature of personalized and customer orders, any order that has any type of personalization or customization on the jersey are final sale. No refunds or exchanges. 

Shipping 

The shipment shall be shipped to the following address below, we advise you contact us before shipping us anything to avoid complications.:

Bicycle Booth
PO BOX 99900 LH 141 833
RPO McCowan Square 
Scarborough, ON.
M1H 0A7

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.

If it is our mistake and we may or may not require you to ship back the items, in the case where we will ask you to ship it back, we will reimburse you for the cost of shipping it back to us.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more Shipping questions, please refer to FAQ